Refund Policy

We want you to be completely satisfied with Cellivo. This Refund Policy outlines the terms under which refunds are provided for our subscription plans.

1. Free Plan

The Cellivo free plan requires no payment. No refund applies.

2. Paid Subscriptions

If you are not satisfied with your paid subscription, you may request a full refund within 14 days of your initial purchase or renewal. Refund requests made after 14 days will be reviewed on a case-by-case basis.

3. How to Request a Refund

To request a refund, contact our support team at hello@cellivo.com with your account email and reason for the request. We aim to process all refund requests within 5–7 business days.

4. Annual Plans

For annual subscriptions, refunds are available within 14 days of purchase. After 14 days, you may cancel your plan and continue using the service until the end of your billing period. No partial refunds are provided for unused months unless required by law.

5. Upgrades & Downgrades

If you upgrade your plan, the price difference is prorated. If you downgrade, the new rate applies at the start of your next billing cycle. No refund is issued for the current cycle upon downgrade.

6. Exceptions

Refunds will not be provided in cases of:

• Account termination due to violation of our Terms of Service
• Failure to cancel before a renewal date
• Dissatisfaction with features clearly described before purchase

7. Chargebacks

If you initiate a chargeback instead of contacting us, your account may be suspended pending investigation. We encourage you to reach out to our support team first so we can resolve any issues directly.

8. Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

For refund requests or questions, email us at hello@cellivo.com.