Still managing repairs on paper or WhatsApp?
Losing track of devices, parts, or customer updates?
There's a smarter way to run your repair desk.
Stop Losing Repair Jobs and Customer Trust in Your Phone Shop
Track every repair from intake to delivery with technician assignment, parts tracking, and automatic customer updates.
Start free today and see how Cellivo fits your phone shop in minutes.
500+
phone shops using Cellivo
Thousands+
repairs tracked successfully
Sri Lanka
built for local mobile businesses
Why Phone Shops Need Better Repair Tracking
When repairs are tracked on paper, WhatsApp, or memory, devices get delayed, updates get missed, and customers lose confidence in your service desk.
Cellivo gives phone shops one repair workflow for intake, job tracking, technician assignment, parts usage, and delivery so your repair desk stays organized.
One Repair Desk for Intake, Updates, and Delivery
See every repair job clearly from intake to completion so your team always knows what is pending, who is working on it, and what the customer has been told.
4 Steps to Complete a Repair
Step 1
Repair Intake
Log the phone, issue, customer notes, and expected completion date in one ticket.
Step 2
Technician Assignment
Assign the right technician and keep responsibility clear from the start.
Step 3
Status Update
Move the job through diagnosis, repair, and ready-for-pickup stages.
Step 4
Completion
Notify the customer, confirm payment, and close the repair with full history saved.
Repair Workflow
Cellivo Repair Desk
Repair Intake
Customer & Device
Samsung S23 Ultra
Customer: Nimesh Perera
Issue
Display flicker and battery drain
Promised Date
April 17, 2026 at 4:00 PM
Technician Assignment
Assigned to Kasun
Screen repair specialist
Status Updates
Received
Phone checked in at front desk
In Progress
Display unit replaced and tested
Ready
Customer notified for pickup
Completion
Benefits Phone Shop Owners Actually Feel Every Day
Never Lose Track of Devices Again
Capture customer details, device condition, issues, and promised dates in one repair ticket from the moment a phone reaches your desk.
Know Which Technician Is Handling Each Repair
Assign every job clearly so your team knows who owns the work and you can spot bottlenecks before customers start calling.
Update Customers Automatically Without Calling
Send status updates when repairs move forward so customers stay informed without your staff repeating the same phone calls all day.
See Repair Status in Seconds
Move jobs from intake to diagnosis, in progress, ready, and collected with a workflow that is easy to understand at a glance.
Track Parts Used on Every Repair
Link spare parts to each job, keep costs visible, and stop losing margin because parts were used without being recorded.
Turn Finished Repairs into Invoices Fast
Convert completed jobs into clean invoices with labor, parts, and totals already organized for your front desk team.
Why Repair Shops Stop Running Repairs the Hard Way
Manual Repair Tracking
Harder to manage, easier to lose trust
Cellivo Repair Desk
Clear workflow with fewer missed updates
Mobile Repair Management Software for Phone Shops in Sri Lanka
Cellivo gives mobile stores a practical mobile repair management software platform with repair intake, technician assignment, status workflows, and customer notifications in one place. If you are searching for a phone repair tracking system or a repair management system Sri Lanka shops can use without messy spreadsheets and paper tickets, this page is designed for that need.
Cellivo also works with our POS billing system, IMEI tracking system, and inventory management tools so your repair desk, parts usage, and final invoices stay connected.
Common Questions About Repair Management Software
Quick answers to the questions phone shops ask most when choosing a repair tracking system.