Privacy Policy | Cellivo

Cellivo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and business details such as shop name and location.

Usage Data

We automatically collect information about how you interact with the platform, including pages visited, features used, device type, browser, and IP address.

Transaction Data

When you process sales through Cellivo, we store transaction records including product details, quantities, and payment amounts. We do not store full credit card numbers.

2. How We Use Your Information

To provide, operate, and maintain the Cellivo platform
To process your transactions and manage your account
To send service-related communications and updates
To improve our platform and develop new features
To detect and prevent fraud or security issues
To comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers who assist us in operating the platform (e.g., cloud hosting, payment processing, analytics). All providers are bound by data protection agreements.

4. Data Security

We use industry-standard encryption, secure cloud infrastructure, and access controls to protect your data. While no system is 100% secure, we take reasonable measures to safeguard your information.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at hello@cellivo.com.

7. Cookies

We use essential cookies to keep you signed in and functional cookies to improve your experience. We do not use third-party advertising cookies.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or an in-app notification.

9. Contact Us

If you have questions about this Privacy Policy, contact us at hello@cellivo.com.